As trends indicate, 2019 was the year to
really focus on a customer service oriented firm.  With the abundance of attorneys competing for
cases and the advent of more competition from online attorney referral
services, it’s more important than ever to keep your clients informed of the
status of their case in a timely manner (aside from the potential of a
malpractice lawsuit).

Let’s look at the data that supports
this:  one of the top complaints
regarding attorneys in 2019 is failure to communicate.  This can manifest itself when you are slow to
return calls, slow to return emails, or start to let a case go into an extended
period of inaction.

Could this be costing you 9-15 new clients
each month?

If clients are continually experiencing
delays in hearing back from you or delays in getting satisfactory results in
cases, they will often tell many other people. 
Contemporary data shows that a dissatisfied client will tell 9-15
people, on average, about their experience. 
Additionally, 13% of those surveyed said they told an average of 20
people about a bad experience.

Understanding the status of all your matters is crucial. At best, a lost matter leads to an unhappy customer. At worst, a malpractice claim. 

Richard Marvel, CEO of FirmTRAK

If you are based in a small town, one or
two cases like this can close a firm.  In
bigger cities, law firms will start to notice a dramatic drop off in new
cases.  In both scenarios, it’s only a
matter of time before the firm implodes.

was designed to solve these problems (and many more). 

FirmTRAK will sit on top of your
current practice management system to automate reporting and analysis of key
performance indicators that will help drive the success and growth of your law
firm.  No more spreadsheets to analyze using a team of
people.  The information is instantly configured and available at your
fingertips.  Matters are tracked
according to the time and overall activity. 

Attorneys can work from remote
locations and FirmTRAK will be able to make sure that the time spent working
remotely is effectively tracked and recorded.

You went to law school to follow
your passion for helping people with their legal needs, not to become a
business analyst.  That’s where we come in.

To see how simple it is for us to
help your law firm, please check out this short video:

We are so confident that FirmTRAK can help
your firm, that we are offering you a FREE 7-day trial of our program.
Please click here to register for
your FREE 7-day trial today.

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