Extract from Artificial Intelligence for Estonia
Kratts = AI in Estonia
In Estonian mythology, a Kratt is a magical creature. Essentially, Kratt was a servant built from hay or old household items. Therefore, the Estonian government uses this character as a metaphor for AI and its complexities.
What Is #KrattAI?
It is first a vision of how public services should digitally work in the age of artificial intelligence (AI).
#KrattAI would be an opportunity for people to use public direct and informational services by voice-based interaction with AI-based virtual assistants.
#KrattAI would not simply be an IT development project to create Estonian governmental virtual assistant aka AI-based interface to use public services – although this might be necessary as an interim step. Instead, the concept of #KrattAI would allow people to get their governmental deeds done from any device and any majorly used virtual assistant in the future.
Thus, #KrattAI will be an interoperable network of public sector AI applications (agents, bots, assistants, etc) as well as private sector ones, which would work from the user perspective as a single, united channel for accessing public direct and informational services. Alternatively, you can call #KrattAI an ecosystem of interoperable AI applications to provide or access digital public services.