Zipwhip recently announced that it will no longer sell texting software. As a current Zipwhip customer, you’re probably looking for your next business texting platform. If you’re considering Heymarket, you might be wondering about the process of reassigning your business number from Zipwhip to Heymarket. The good news is that it’s a simple process that doesn’t interrupt texting with your customers.
Here’s a look at the steps it takes to transfer your number:
1. Release Messaging Capabilities
Before you can start the transfer process, you need to ask Zipwhip to release the messaging capabilities for your number. That way, Heymarket will be able to host your messaging services.
Reach out to your contact at Zipwhip to get more information about this process. Since Zipwhip is sunsetting its current text messaging services, its team is prepared to assist with this process.
2. Create a Heymarket Account
After you confirm the messaging transfer, set up a Heymarket account. To do this, you will:
- Sign up for an account online. Your subscription starts with a seven-day free trial so you can test out Heymarket before committing. The sign-up process includes sharing your name, email address, and password.
- Authenticate your information. Heymarket will need you to confirm your email address with a quick verification email.
The setup process is fast in order to get you texting with your customers as quickly as possible.
3. Start the Transfer Process
Starting the transfer process is easy on your end. All you have to do is reach out to the Heymarket team through the Heymarket Support chat in the app. Alternatively, you can send an email to firstname.lastname@example.org.
4. Wait for It
At this point, Heymarket will take the reins, processing your request and completing some work behind the scenes. While you wait—and explore the Heymarket platform—Heymarket will ensure you own the number you’ll be texting from, assign your number to a Heymarket inbox, then test the number’s messaging capabilities.
The entire time you’re waiting for the transfer to take place, you can keep texting customers from the Zipwhip platform.
5. Start Texting Customers
Once the number transfer is complete, you will receive a confirmation from the Heymarket support team. Where you receive this confirmation depends on the initial channel you used to reach out. If you used the Heymarket Support chat, you’ll receive a confirmation through the chat. If you emailed in, you’ll receive a confirmation in your email inbox.
Once you import your contacts from a spreadsheet, you’re all set up to start messaging with your customers using Heymarket.
The process of transferring your number from Zipwhip to Heymarket should take about 15 minutes, but can take as long as three days. It all depends on the complexity of your setup with Zipwhip.
Because you can text customers from Zipwhip while the process unfolds on Heymarket’s end, your customers will experience continuous service. Just ensure your team has explored Heymarket’s interface before you officially switch platforms. That way, you can maintain a high quality of customer service when you start texting from Heymarket’s platform.
Like the look of this porting process? See how Heymarket compares to Zipwhip.
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