The ARK Law Libraries Conference is back in New York and Live for the first time in three years. I will be moderating a panel discussion: Navigating Vendor Relationships: What will Technology Customer Support Look Like in Ten Years?  Panel includes, Krista Ford, Steptoe & Johnson, PLLC; Jill Strand, Fish & Richardson and Monica Deal, VP of Global Customer Success, LexisNexis. Are vendors customer support models failing? Are products becoming too complex for vendors to support properly? Is there a customer support bot in your future? What are the challenges facing librarians  who support hundreds of sophisticated research products? What are challenges facing vendors in our 24X7 global work environment?

Participate in my Survey. Next week I will be posting a brief survey about customer service issues in which you can provide feedback.

The two days will cover a wide range of topics including; the great resignation, talent retention; competitive intelligence, APIs for data integration; hybrid work environments, digital transformation and the  librarian’s role in client retention.

View the full agenda here.

Register for the conference at this link.