Editor’s Note: This is the seventeenth quarterly eDiscovery Business Confidence Survey from ComplexDiscovery that has included three optional questions regarding business operational metrics. Since the introduction of specific operational questions around Days Sales Outstanding (DSO), Monthly Recurring Revenue (MRR), and customer revenue distribution, more than 1,550 legal, information technology, and business professionals have responded with their thoughts. 57 respondents shared their opinions on at least one of these three questions as part of the most recent survey and the aggregate results of the answers to all sixteen quarterly surveys are shared in the following observations and charts.

Industry Report

The Kinetics of Three eDiscovery Business Metrics in the Winter of 2023


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