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Richard Susskind, Co-Author of The Future of the Professions, has been calling on law firms to update their operational processes and find innovative ways to serve for more than a decade. Once the COVID-19 pandemic hit, it became immediately obvious that technological change had morphed from possibility to necessity. “I think we’re moving into an era that — unless firms change — it really will be a question of survival,” Susskind warned. I caught up with Richard for a three-part program titled, “You Are Here.” During Part One, he discussed how law firms have traditionally resisted technological advancement prior…