Law firm efficiency isn’t just about doing more with less, but about doing the right things faster and smarter.For law firms, efficiency drives sustainable growth, stronger client satisfaction, and higher profitability. Streamlined operations allow you to compete with larger firms, not by matching their resources, but by outpacing them in responsiveness and client experience as…

For your law firm to succeed, it needs to focus on legal operations management, which covers many of the business, strategic, and administrative tasks of a law firm or legal department. Depending on the size of your firm, a legal operations team may work on:

• Vendor management
• Strategic planning
• Financial management
• KPI reporting and analysis

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At my law firm, we’ve seen firsthand how customer success has emerged as a central strategy for growth and retention across multiple industries—particularly in sectors where service and relationships drive revenue. While legal services have traditionally relied on reactive client communication and siloed team functions, I’ve found that today’s legal consumer demands something different: proactive,…

Multiple file downloadsUsers can streamline their workflow by selecting specific documents for download, rather than downloading them one at a time or using the Export All Documents option.‍Clio• Firms can now sync staff members to Case Status cases based on the “Responsible Staff” field in Clio.• The calendar integration now automatically extracts Zoom meeting links…

AI is rapidly changing the way legal professionals work. It’s not replacing lawyers; it’s making their workflows faster, smarter, and more client-focused.Whether you’re drafting contracts, reviewing case files, or communicating with clients, AI tools can take on the heavy lifting and free up your time for higher-value tasks. But with so many platforms available and…

How to Manage a Law Firm: Mastering Communication, Productivity, and Client ExperienceManaging a law firm is no simple feat. Clients demand transparency, real-time updates, and easy interactions, while you need to respond to it all with limited resources. New technologies are bridging these gaps to some extent, but there is still a lot of work…

In the legal environment, the stakes are higher when prompting artificial intelligence to provide quick definitions, brainstorm ideas, or generate polite email responses.AI can, and does, make mistakes, so you need to craft each instruction carefully. When used thoughtfully, AI legal prompts can streamline repetitive tasks, speed up research, and help your team produce more…

Can AI give legal advice? Could this technology replace lawyers or does it enhance their work?Beyond the headlines, generative AI offers real opportunities to reduce the daily workload at your law firm. Used wisely, it allows legal professionals to focus on strategy while delivering faster updates and clearer expectations to clients.But there’s an essential caveat:…

Charleston, S.C., June 17, 2025 — Case Status, the leading AI-powered client engagement platform for law firms, has released its Legal Client Experience Report to help law firms recognize and close the client experience (CX) gap by providing clarity on the specific actions that create happy clients. The report outlines four key areas where…

Ever opened your inbox or voicemails to a stack of “What’s happening with my case?” And there go hours of work from your firm’s team, as well as your own time, updating everyone.Ever wish you could automate this time-consuming task more effectively and securely? Then, a mobile client portal software can be the answer you’re…

We’re back with this month’s latest updates—each one built from customer feedback and designed to help your team work smarter, faster, and more securely. From improved document handling to upgraded security features, here’s what’s new and what’s coming soon at Case Status.New This MonthUsability Enhancements That Make a DifferenceWe’ve rolled out several high-impact updates to…

Charleston, S.C., June 5, 2025 – Case Status – the leading client engagement platform for law firms – now integrates with law practice management software PracticePanther to deliver best-in-class client engagement for law firms. The new integration partnership brings together Case Status’s secure, mobile-first client engagement platform with PracticePanther’s intuitive law practice management software, offering…

Check out the full white paper here.In today’s digital-first legal landscape, most law firms still rely on outdated methods like email and SMS texting to communicate with clients. While these channels are convenient and familiar, they are no longer compliant with modern security standards—and they leave law firms dangerously exposed to cyber threats. The…