The voice of your clients – and others you deal with – has potential to play much more of a leading role in the ongoing development and evolution of law firms.
How to harness the voice of the client
An “agile” business – as more and more firms recognise the benefits of being one –
Chatbots have been around since the 1960s and coders have been trying to pass the Turing test ever since, creating increasingly sophisticated iterations of natural language processing (NLP) software. A recent episode, where a Google engineer was sacked for claiming that the search engine’s chatbot generator software known as LaMDA was sentient, perhaps demonstrates
By Allan Carton and Frank Manning of Carton & Co.
Lawyers need digital onboarding now because clients’ expectations of easier digital transactions and communications ramped up during the lockdowns – and because we see now that working digitally can radically improve efficiency of our operations and productivity. Based on my experience as a user
Back in 2003, when Facebook was just an experiment for Mark Zuckerberg to improve his luck with dating at Harvard, an online game called Second Life was launched by Linden Lab. It created a virtual world (also known as a metaverse) where its users could spend time in the guise of their avatars, talking
Caroline Hill, Editor of the Legal IT Insider, has let us know of the untimely death of Charles Christian, its founder and Godfather of Legal Technology.
From the October 2008 issue 213 of LTI:
“In October 1978 … Insider editor Charles Christian wrote his first article on legal technology. It was about a solicitors
Find Case Law is a new public service providing access to court judgments and tribunal decisions. It was launched in April 2022 and has been funded and developed by The National Archives, working with the Ministry of Justice, HMCTS and the Judicial Office.
We set out with three goals for the Find Case Law service:
As AI platforms like Midjourney, or Dall-E2 are widely adopted the question, that is increasingly being asked is about the copyright position.
It’s possible to create striking artistic images, music, poems and the like using Artificial Intelligence (AI) platforms so people naturally wonder who owns the rights in the output? What are the risks
Following a consultation on reforming the UK’s data protection laws – partly designed to “provide an opportunity for the UK to reshape its approach to regulation” post-Brexit – the government has published the Data Protection and Digital Information Bill (previously dubbed the “Data Reform Bill”).
The forthcoming legislation follows several years of upheaval to the
Artificial intelligence (AI) is a term which is routinely bandied about in discussions about legal technology. Companies selling software to the legal sector almost ubiquitously proclaim that their products are “powered with AI” in their marketing literature. But is this apparent meteoric rise of AI within legal tech of any real consequence, or is it
“I think it’s absolutely terrifying,” said my husband, when he tested out the app, and as a linguist, and as a normal human being, I’m inclined to agree. As lawyers, there must often be situations where such an app would be useful, or even indispensable. The question everyone is asking is when will such machines
The Legal Software Suppliers Association has published a white paper on the procurement of legal software, the steps to take, and pitfalls to avoid.
The following is a summary of factors to consider.
1. Deciding to change supplier
Unless there has been a compelling reason (e.g., the software is no longer supported) why you must change
The Competition and Markets Authority (CMA) recently announced that it will be receiving additional enforcement powers in preparation for new laws seeking to stamp out fake online reviews. The proposals, contained in a government consultation Reforming competition and consumer policy, would essentially make it illegal to:
In a June 2021 article in the Newsletter I looked at the then-current draft of the Online Safety Bill, providing a general overview of the government’s aims in putting forward that draft legislation and considering the challenges presented by some central points of uncertainty at the heart of the bill.
Since that time, there have
From today judgments of the superior courts of England and Wales have a new, official home at The National Archives (TNA) which has now taken over the HMCTS publishing contract from BAILII.
The Case Law website at https://caselaw.nationalarchives.gov.uk is dubbed an “Alpha”. Essentially it is a work in progress and it is best not to
The invasion of Ukraine by Russia, and the subsequent imposition of a wide array of sanctions by Western governments and companies, has raised the prospect of Russia essentially unplugging itself from the global internet.
The Internet Corporation for Assigned Names and Numbers (ICANN) has refused calls to revoke Russia’s top-level domains and Secure Sockets
The recently published joint report of the Law Commission of England and Wales and the Scottish Law Commission addresses some of the legal questions concerning the introduction of driverless cars onto British roads. The report proposes an “Automated Vehicles Act” to ensure there are adequate regulations governing such vehicles, meaning those “capable of driving themselves