As we begin to emerge from the pandemic, one thing is indisputable: the past year was both unpredictable and unprecedented. The effects of the pandemic dramatically affected the practice of law and because we’re still in the midst of that change, it’s difficult to fully appreciate the overall impact. As a result, you’re no doubt wondering about the future of your law firm and how to set it up for success in the “new normal.” One way to achieve this goal is to take steps to lay the foundation for business continuity no matter what happens. By future-proofing your business…

At MyCase we like to learn as much as we can about our customers because they’re at the center of everything that we do. That’s why we spend a lot of time talking to them – so that we can understand their law practices and how MyCase helps them grow their firms and allows them to provide the best possible service to their clients. We also really enjoy sharing their stories and secrets of success with you whether in webinars, customer testimonials, or on this blog. Most recently we talked to Shawn Hamp to learn about his law…

In the over 20 years I have been working with law firms, I have set up intake departments, developed the corresponding technological infrastructure needed to support the processes that make them work, hired and fired applicable employees, audited law firms’ intake systems, and worked with legal technology companies to develop intake software. This includes spending years taking the actual intake calls myself for a personal injury practice that advertised (which translates into a higher-than-average inbound call volume).  I can therefore say with absolute certainty that new case intake can make or break a business, especially a business that spends time,…

Our customers are at the heart of everything that we do at MyCase. That’s why we take the time to get to know them and share their stories and secrets of success with you whether in webinars, customer testimonials, or on this blog. As part of that process, we love to interview our customers to learn about their practices so we can learn how MyCase helps their law firms grow and succeed while also enabling them to provide the best possible service to their clients. In today’s you’ll learn all about attorney Thomas Orr and his law firm,…

As the pandemic starts to recede, everyone is wondering what’s next. What will the office look like post-pandemic? Will legal employers continue to permit employees to work remotely? Will the nature of work change? Will more collaboration and communication amongst legal teams occur online? While there’s no way to predict the future, surveys seeking the input of legal professionals can help provide an indication of what to expect in the weeks and months to come when offices begin to fully re-open and the return to work in the “new normal” commences. For example, one recent survey focused on the return…

Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering an intake program that respects the emphasis consumers place on convenience is essential. Oftentimes, convenience is driven by systems, which must rely on consistency and speed. Not only do law firm systems provide a hedge against malpractice (checklists limit mistakes), but the application of systems also provides for a more consistent (and improved) experience for both leads and clients. Systems also yield data, including information about which interaction options legal consumers prefer, when and how. And, the first step in…

Credit cards have been used by consumers to purchase products and services for decades now. Lawyers, however, have been slower to adapt to accepting credit cards as payment for any number of reasons. For example, some lawyers have avoided accepting credit card payments due to ethical concerns. Others have chosen not to accept credit card or debit card payments simply because they hadn’t used this form of payment in the past. However, despite that initial resistance, many firms have begun to accept credit and debit cards in recent years due to consumer preference and convenience. The pandemic only served to…

Our customers are at the heart of everything that we do at MyCase. That’s why we love to get to know them and share their stories and secrets of success with you whether in webinars, customer testimonials, or on this blog. That’s why in the weeks and months to come we’ll be interviewing our customers to learn about their practices and will then share their experiences with you on this blog. In this series you’ll learn how MyCase helps law firms grow and succeed while also enabling them to provide the best possible service to their clients. In…

The pandemic and its effects have dramatically affected the practice of law and will undoubtedly continue to to have a long-term impact on how legal work is conducted in the years to come. For lawyers, it hasn’t always been easy navigating the practice of law during a worldwide pandemic. Remote working and the isolation it brings has taken its toll, as has learning new skillsets, whether it’s using new remote working technologies or figuring out how to best advocate for your clients virtually. While it’s unclear how many of these changes will persist post-pandemic, it’s evident that things won’t ever…

With vaccine rates on the rise in the United States, it’s now possible to envision and prepare for a post-pandemic world. While the practice of law on the other side of the pandemic won’t be quite the same, it’s important to lay the groundwork for success in the “new normal.” Of course, one of the primary challenges law firm leaders will likely face is identifying how to address and take advantage of the changes that will affect the practice of law on the other side of the pandemic. That’s where a new report issued by the ABA Coordinating Group on…

The past year has been a long and uncertain one. COVID-19 impacted the world in so many ways – some of which were predictable, while others were completely unexpected. The legal profession was certainly not immune from the impact of the pandemic, and many predict that the practice of law won’t look the same on the other side of the pandemic. Post-pandemic predictions survey Now that the vaccine is here and we can see a light at the end of the tunnel, it’s time to look to the future and envision the reality of post-pandemic life and what that means…

Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering an intake program that respects the emphasis consumers place on convenience is essential. Oftentimes, convenience is driven by systems, which must rely on consistency and speed. Not only do law firm systems provide a hedge against malpractice (checklists limit mistakes), but the application of systems also provides for a more consistent (and improved) experience for both leads and clients. Systems also yield data, including information about which interaction options legal consumers prefer, when and how. And, the first step in…

Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering an intake program that respects the emphasis consumers place on convenience is essential. Oftentimes, convenience is driven by systems, which must rely on consistency and speed. Not only do law firm systems provide a hedge against malpractice (checklists limit mistakes), but the application of systems also provides for a more consistent (and improved) experience for both leads and clients. Systems also yield data, including information about which interaction options legal consumers prefer, when and how. And, the first step in…