Because of the impact of COVID-19, the practice of law is changing  – and quickly. By way of example, many law firms transitioned to remote working at the start of the pandemic and many continue have work-from-home mandates in place. Similarly, videoconferencing has become the norm, and court appearances, hearings, and trials are now occurring virtually on a regular basis in many jurisdictions. Likewise, law firms have incorporated cloud-based remote working tools into their workflows, including VOIP phone systems, online fax, and law practice management software. Just as the practice of has been affected by all of these changes, so…

Client behavior and expectations have shifted dramatically since the advent of COVID-19. From first contact to intake to case close, legal consumers now expect and require a virtual experience — even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones. Anything that you could do in-person, you must now be able to do online, and in a way that still furthers and deepens the attorney-client relationship. In this interactive livestream discussion, we explored and answered questions around transitioning to a…

Engagement is the key to making modern legal consumers feel comfortable about working with a law firm.  And, that’s true at any stage of the client lifecycle, whether you’re seeking to convert a lead at the intake stage, better manage your relationship with an existing client or provide a former client with the appropriate prompt to send a referral your way.  In each case, the principle remains the same (you must effectuate ways to stay in touch with legal consumers that relate back to their present need), even if the methods may differ.  In this post, we’ll talk about how…

Client behavior and expectations have shifted dramatically since the advent of COVID-19. From first contact to intake to case close, legal consumers now expect and require a virtual experience — even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones. Anything that you could do in-person, you must now be able to do online, and in a way that still furthers and deepens the attorney-client relationship. The 5 principles in this guide will help you reformat your client engagement model…

I’m excited to share that MyCase is being acquired by Apax Partners. You can read the press release here. In this post, I’d like to share my perspective on what this news means for MyCase. First of all, MyCase remains strongly committed to our customers. Customer listening and strong partnership with our customers is deeply embedded in our company culture and remains a guiding principle. From Customer Success to ongoing product improvements, everyone at MyCase remains committed to continuing to provide the level of service you’ve come to expect from our team. Secondly, this is an exciting next phase…

Since March of 2020, COVID-19 has brought more change to the legal profession than the past decade. In this short timeframe, lawyers and staff have adapted to working from home, and clients have grown accustomed to meeting with legal professionals online — and will still desire the same even when the pandemic is under control. Moreover, remote work and technology adoption have become instrumental in business continuity and cutting costs. In this guide, we’ll explore how COVID has changed the profession — and more importantly, discuss what lawyers can and must do to embrace the changes that we’ve experienced, and…