Managing text message conversations with multiple people often involves juggling countless individual message threads. This constant back-and-forth can lead to miscommunication with customers and delay your business outcomes.
That’s why we’re excited to introduce group messaging in Heymarket. Now, you can keep all stakeholders aligned in a single text message conversation.
With Heymarket’s cutting-edge group texting software, collaboration has never been easier.
What is group messaging for business?
Heymarket’s new group messaging feature allows you to text with several contacts at the same time, in the same thread. After you send your initial group text, your recipients can view and reply to all messages in that thread. Everyone can see one another’s contact information and replies.
Contacts can also start group messages. If a contact includes a Heymarket inbox number in a group text, all participants will display as contacts in the Heymarket platform.
How is group messaging different from mass texting?
Group text messaging is not mass texting. Mass texting (also known as list broadcasting) is sending a text to a list of recipients who cannot see each others’ information or interact, like using BCC on an email. Group messaging allows all contacts in a conversation to read and reply to each other’s texts.
Benefits of group messaging with Heymarket
Group messaging for business immediately simplifies collaboration with three or more people. Heymarket offers several additional tools that streamline coordination further:
- Message with up to ten contacts at once. You can connect with up to ten people in a single chat, making communication with a group more efficient.
- Enable full collaboration. Encourage transparency by allowing each of your recipients to see and respond to incoming texts.
- Rename group conversations. You can customize your group chats to reflect their content, so you can find the conversations you need right when you need them.
- Send and receive group texts in your CRM. With a Heymarket CRM integration, you can send, receive, and track group texts from Salesforce or HubSpot.
- Leverage our AI assistant. You can use our AI assistant with group texts, saving time as it refines, translates, or even suggests messages.
Heymarket’s group messaging is designed to enhance communication, improving teamwork and helping your projects succeed.
How to use group messaging for business
Group text messaging is a versatile tool that benefits teams across all industries. Here are seven effective ways to make the most of it, no matter your business field.
Communicate with family members or couples
When you’re working with two or more customers—for example, homebuyers or co-borrowers—you can use group texting to keep both contacts on the same page.
Organize home visits
If you need to manage home visits, appointments, or other projects on someone’s property, group texts enable timely conversations.
Keep enterprise customers updated
When you need to coordinate with a group of representatives from an enterprise customer, group messaging is a quick and efficient way to do it.
Coordinate school pickups
Institutions like schools often need to contact multiple parents at once. Group texting streamlines communication and boosts engagement with timely information.
Connect multiple groups of people
Group text messaging is an efficient way to connect multiple parties—like renters and service providers—while keeping a finger on the pulse of the situation.
Circle in with caregivers
Healthcare team members can use group messages to keep approved stakeholders up to date, improving care and outcomes.
Manage staff members
Group messages are perfect for quick coordination with staff members, especially when they’re all on the move.
Sending your first group text
Sending a group text message in Heymarket is easy, especially if you’re already set up an account with us.
- From the inbox, click Create New.
- Add your contacts’ names.
- Type and send the message.
- Rename the conversation. (Optional)
Your recipients’ replies will land in your inbox, alongside all your other text message conversations.
Want to learn more? Here are additional tips for group messaging for business.
The post Announcing group messaging with Heymarket appeared first on Heymarket.