General

Conversational AI connecting business messaging channels including chat, email, phone, and web.
Conversational AI is technology that understands human language and responds to it naturally. It uses natural language processing (NLP) and machine learning to interpret what a person means, hold a genuine two-way conversation, and improve with every interaction.
Picture a clinic’s front desk on a Monday morning: 40 texts to reschedule appointments and a weekend

Editor’s Note: Volunteer hackers now shadow armed conflict, from the collectives that hit Aeroflot last July to the pro-Iran groups claiming attacks in this year’s conflict. Scenario 36 of the Cyber Law Toolkit answers with a detailed map of what international humanitarian law demands of them: which operations cross into attacks, when participants become lawful

Editor’s Note: A bipartisan House report found three Chinese state-owned carriers, their Section 214 authorizations denied or revoked, still holding equipment, data-center space and interconnection ties inside U.S. networks; within a day, China’s embassy had objected and party-state media had recast the findings as politicized and lacking technical evidence. That collision is the durable story,

SurePoint Technologies, a company that provides practice-management, finance and growth technology products for mid-sized law firms, named Jeff Steinberg its chief executive officer on July 23, elevating Eric Thurston, who had led the company since 2023, to executive chairman. Two weeks into the job, Steinberg joins LawNext to speak with host Bob Ambrogi about what

Professional services firms have unique ethical and regulatory obligations that govern how business must be conducted. Not meeting those obligations is one of the greatest risks a professional services firm faces. As more business gets conducted through artificial intelligence, the more firms must ensure that compliance is built into the tools and processes that are

LexisNexis Legal & Professional today announced the opening of its Customer Innovation Lab in New York City, a physical space where legal professionals, LexisNexis engineers, and AI technology partners including OpenAI and Amazon Web Services work side by side to design, prototype and test new legal AI capabilities – sometimes iterating on an idea multiple

A poorly managed shutdown can create significant risk. Customers may claim that they lost access to data, were not given a reasonable opportunity to retrieve it, or received exports that were incomplete or unusable. While no technology can eliminate legal risk, a documented and organized offboarding process can demonstrate that a company took reasonable steps