Your customer communication channels are overflowing. Messages arrive through email, text, and chat faster than your team can organize them. Information is scattered, updates are delayed, and customers often reach out more than once before getting a clear answer. Outbound communication isn’t any smoother; follow-ups and reminders take extra time, and it’s easy for messages…

Customers don’t stick to a single channel when interacting with brands. In fact, McKinsey reports that most consumers use at least three different touchpoints during a single buying journey. They might begin by browsing your website, then engage with an email, respond to a text message, or connect with a team member through web chat.…

Campaigns are one of the most effective ways to build stronger customer relationships. By sending a thoughtful series of messages over time, businesses can nurture leads, onboard new customers, and re-engage audiences in a consistent, scalable way.
Now, Heymarket’s omnichannel campaigns make it easy to engage customers via both email and SMS. That means reaching…

Can you remember the last time you made a purchase without first scrolling through reviews, checking for discount emails, or messaging a brand? Probably not.
Most buyers jump between multiple platforms—websites, apps, social platforms, or even physical stores—before making a purchase. They might be looking for inspiration, comparing prices, checking availability, asking questions, or…

You spent hours writing copy, perfecting the design, and segmenting your list for a new email marketing campaign. But even though your email client says your emails were delivered successfully, the opens and clicks are a fraction of what you expected.
Poor email performance isn’t always because your subject line missed the mark or your…

Whether customers text, email, or message your business through an app, they want the same things: replies that make sense, pick up right where they left off, and don’t force them to repeat themselves.
But delivering that kind of seamless experience is easier said than done—especially if your team is juggling multiple platforms, each with…

We recently introduced email in Heymarket, including our omnichannel shared inbox which lets you manage one-to-one conversations across email, SMS, web chat, and messaging apps from one platform. Now, we’re bringing email as a channel to your one-to-many communications with broadcasts, automations, and targeted lists that support email alongside SMS.
With broadcast and automation…

Managing multiple text conversations simultaneously can be overwhelming, especially in industries where coordinating with multiple stakeholders is essential. That’s especially true in the mortgage industry.
Mortgage loan officers need to coordinate with multiple people throughout the mortgage loan process. Ensuring that everyone involved receives the same information promptly can be challenging, particularly if the company’s…

Today’s business communication is high-volume, high-stakes, and spread across a growing number of channels. Teams engage customers through email, SMS, web chat, and social platforms like Instagram, Facebook Messenger, and WhatsApp. They also coordinate internally through platforms like Slack and Microsoft Teams.
These conversations power everything from sales and marketing to customer service and operations…

Email has long been the backbone of professional communication. From asking a professor for an extension to dropping a “Per my last email” when a coworker misses something important, most of us—around 92% of online adults—have used email to get our message across.
While tools like texting and instant messaging are go-to channels…

Heymarket has always made it easy for businesses to connect with customers on the channels they use most, like SMS, web chat, Facebook Messenger, and more. As customer communication evolves, so does the need to create personalized conversations on multiple channels. Now, we’re helping you take that communication to the next level with email.
Starting…

Birthdays are more than just another day on the calendar—they’re a chance to connect, celebrate, and show someone you care. Whether you’re sending a birthday message to a friend, coworker, or loyal customer, a well-timed text can leave a lasting impression.
But knowing what to say—and how to say it—can be tricky. Should the message…

Sales teams today have to move faster and work smarter—or risk falling behind.
With tight sales cycles, high customer expectations, and pressure to personalize every interaction, sales reps often spend more time managing their funnel than selling.
The result? Missed opportunities, slow response times, and a frustrated sales team struggling to hit their goals.
AI…