Off to Las Vegas for my 7th year covering CES, where the AI hype machine often runs at full throttle. I’m going to try to separate substance from noise and get an idea of trends and issues that may impact legal.I’ll be especially interested in the gaps between vendor promises and implementation reality. Will also
Imagine this scenario: A midsize firm discovers a compromise through an employee’s credentials. While teams investigate and leadership prepares a statement to their customers, clients begin calling for reassurance or to initiate transfers. Internally, workflows start to stall, staff scramble, and partners confront not just the financial exposure, but the fall out of broken trust that underpins the entire practice.
According to the
The big takeaways:
We recorded this episode live at the TLTF Summit and the energy in the room made it feel like the perfect place for a conversation about growth, training, and the rapid climb of legal tech. We grabbed our gear, claimed a corner in the podcast room, and pulled in two guests with front row seats
Personal injury attorneys know the law inside out. The real challenge is managing the hundreds of moving parts that pile up in every case because, from the moment a client walks through the door to the final settlement, your firm juggles a range of responsibilities.
Effective case management is about reducing risks. It’s the discipline
A couple of big announcements at Filevine’s LEX Summit this week. The company announced its entry into legal research by integrating AI into its Chat with My Case tool.
While the Actionstep team can’t claim four decades of attendance, we did pay attention to what ‘moved the needle’ this year and how it impacts our legal community. Here are our top five prevalent themes:
Acquiring new clients and growing your law firm has never been more challenging. According to the American Bar Association, there are over 1.3 million active lawyers in the United States, meaning knowing how to get legal clients requires standing out in an increasingly crowded field.
Combined with the fact that clients are more discerning
Who this is forFirms with 5–50 people, limited ops/IT, and a willingness to run one weekly 20-minute huddle. You’ll combine O Data (what happened) with X Data (how clients felt/behaved) to speed cases and improve outcomes. (O vs. X definition and value come straight from the roadmap white paper.)
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Challenge #1: Resistance to change
Compared to many other fast-moving industries, the legal profession tends to be resistant to change, AI-powered tools included. Legal professionals tend to be meticulous Type A individuals, and the apparent unpredictability and novelty of AI-powered tools can be difficult to accept. On top of this, many in the legal industry
Midsize law firms continue to stand at a pivotal point in legal industry evolution. You’re not small enough to run lean and agile on spreadsheets, and you’re not large enough to afford sprawling in-house IT systems. But what you are is poised: poised to scale, improve profitability, and deliver top-tier client service. However, that’s only
We know that invoicing keeps the lights on. For many small and midsize firms, however, the billing cycle eats up too much attorney time and stretches administrative teams too thin.
Case Status, the leading client engagement platform for law firms, released the latest findings from its Legal Client Experience Report today.
It’s safe to say that litigators who fail to understand how social media platforms work in 2025 are committing malpractice. Had I stated this in 2010, when the book that I wrote about social media for lawyers was published, most lawyers would have disagreed.
Efficiency isn’t a one-time achievement; it’s an ongoing journey. At Actionstep, we’re committed to helping law firms not only streamline operations but also maintain lasting improvements over time. Our Customer Success (CS) Team is the driving force behind this mission, offering personalized guidance, uncovering powerful features, and ensuring firms maximize their investment in Actionstep’s Practice
here’s a lot of noise about lawyers using generative artificial intelligence (AI)—and not always appropriately—but how is it really being used in law firms?