July 2025

Editor’s Note: In an age where digital information moves at the speed of light and context is often lost in the noise, this article offers a striking reminder: structure endures. By drawing a parallel between the ancient engineering of Stonehenge and the architecture of modern data systems, this cultural perspective encourages readers in the eDiscovery…

Every few months, a familiar frustration resurfaces on LinkedIn: legal professionals airing concerns about how hard—and expensive—it is to get their own firm’s data out of their practice management system. For firms looking to switch platforms or simply access their own information, this pain point is all too common. 

At Actionstep, we believe your data…

A new survey of state courts reveals a striking paradox in the American judicial system: Even though courts face severe staffing shortages and operational strain, they remain reluctant to adopt generative artificial intelligence technologies that could provide significant relief. The Thomson Reuters Institute’s third annual survey of state courts, conducted in partnership with the National…

Editor’s Note: The European Commission’s new General-Purpose AI Code of Practice arrives at a pivotal moment for professionals navigating compliance, security, and legal oversight in AI-rich environments. As general-purpose models underpin an increasing number of enterprise tools—from cybersecurity threat analysis to automated document review—this voluntary code provides actionable standards for transparency, copyright compliance, and systemic…

By shifting toward legal workflow automation, firms can simplify operations, reduce delays, and maintain consistency across teams.

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Law firms face growing demands on time, compliance, and client communication. Manual processes create unnecessary bottlenecks, which impact billing, task management, and case coordination. By shifting toward legal workflow automation, firms…

Earlier this week the The New York Times published an interesting must-read article entitled, “Which Workers Will AI Hurt Most: The Young or The Experienced?”While it’s an interesting question, we do know that the rise of AI will impact jobs, and we are starting to see that in real-time across various industries (especially the tech…

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Today’s business communication is high-volume, high-stakes, and spread across a growing number of channels. Teams engage customers through email, SMS, web chat, and social platforms like Instagram, Facebook Messenger, and WhatsApp. They also coordinate internally through platforms like Slack and Microsoft Teams.
These conversations power everything from sales and marketing to customer service and operations…

Your practice is busy. Staffing is lean. Clients expect speed. How does an overworked law office keep all the plates spinning? The right legal practice management software could make all the difference. Finding your fit could mean less administrative work—and better results.
This guide covers four reasons criminal defense firms can benefit from legal practice

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Editor’s Note: Artificial intelligence is redefining the strategic core of enterprise growth, and this article illustrates how. Drawing on recent research, including the study “The Impact of Artificial Intelligence on the New Quality Productive Forces of Enterprises”, and expert insights from industry leaders, it highlights how AI is evolving from a back-end enhancer to a…

At my law firm, we’ve seen firsthand how customer success has emerged as a central strategy for growth and retention across multiple industries—particularly in sectors where service and relationships drive revenue. While legal services have traditionally relied on reactive client communication and siloed team functions, I’ve found that today’s legal consumer demands something different: proactive,…

You know the type. The first thing they ask is: “how much is this going to cost?”
And you know what to expect while you’re working the case, too:

  • Lots of calls, emails, and texts
  • Even more questions about pricing
  • Resistance and pushback when you give advice

 
The truth is, these clients are often…

Editor’s Note: Benchmarking eDiscovery costs is more vital than ever as artificial intelligence reshapes workflows, budgets, and client expectations. The Summer 2025 eDiscovery Pricing Survey, launched by ComplexDiscovery OÜ in collaboration with EDRM, empowers legal and technical professionals to stay informed and competitive in this evolving landscape. Now in its fourteenth edition, the survey not…

Many law firms face similar challenges, but often lack opportunities to connect with like-minded firms, swap stories, ask tough questions, and share what’s actually working. Last week, we flew over to the Gold Coast to host a special File Notes Live dinner with 15 law firm leaders to do exactly that. | Jul 10, 2025…

Many law firms face the same challenges, but often lack opportunities to connect with similar firms, swap stories, ask tough questions, and share what’s actually working. That’s what we saw recently in Brisbane, when we hosted our File Notes Live dinner at Rothwells. We brought together law firm leaders, operations managers, and tech partners to…